Windows 10 Help
For help with the Xbox app, enter your question in the search box on the taskbar. You’ll get answers from Cortana or Bing.
Try “What’s the Xbox app?” or “What’s a gamertag?” If that doesn’t work, have a look at the Gaming & entertainment page on the Windows website.
Visit the Xbox community forums
Get help from Xbox support
When you change different countries or regions, change your region setting to keep shopping at Store.
Most products purchased from Windows Store in one region will not work in another. This includes Xbox Live Gold and Groove Music Pass, apps, games, music, films and TV programmes.
To change your region in Windows, in the search box, enter Change region, then select Change your country or region.
Under Country or region, select your new region.
You can switch back to your original region at any time.
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If you’re having trouble signing in to the Xbox app, here are a few things you can try.
Make sure that you’ve connected to the Internet.
Go to Xbox.com and sign in there to make sure that the Xbox service is up and running and you don’t have any issues with your account.
On your PC, go to Start > Settings > Time & language. Under Date and time , make sure that the Set time automatically setting is turned on.
If none of the other options work, go to Start > Settings > Accounts and find the Microsoft account you used to sign in to the Xbox app, and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed.
If you did something that violates the Microsoft Services Agreement, your account may have been suspended by the Xbox Live Policy & Enforcement Team. To view your account’s enforcement history and learn more about Xbox Live suspension policies, sign in to enforcement.xbox.com. For more info, see Microsoft’s Code of Conduct Explained for Xbox Live Customers.
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